Frequently asked questions

Our system includes an offline fallback. Guest data is downloaded to scanner devices before the event begins, so verification continues working even without an active internet connection. All scans sync automatically when connectivity is restored.

Our team carries a full guest list backup accessible on all devices. If a QR code fails or a guest cannot locate theirs, an usher can verify them manually by name within seconds. No guest is left stranded at the gate.

Every QR code is unique and encrypted. Duplicate scan attempts are blocked and flagged in real time on all devices simultaneously. If someone attempts to enter with a copied or fake QR code, the system flags it immediately and our ushers handle it professionally on the spot.

Our team arrives 1-2 hours before doors open, depending on event size. We use this time to set up scanner stations, test all devices, brief every usher, confirm the entry flow with your team, and run a pre-event systems check.

Yes. Our Standard and Premium packages support multiple simultaneous entry points, each with dedicated scanners and ushers. Our supervisor coordinates communication across all points throughout the event.

No. All operational logistics - ushers, transportation, scanner devices, backup equipment, internet support, and staffing - are factored into your package price. What you are quoted is what you pay.

Depending on your package, this includes trained gate ushers, scanner devices and backups, internet/data support, power backup for devices, a dedicated supervisor, queue management, and post-event cleanup of the check-in area.

Yes, you can upgrade your package up to 48 hours before your event, subject to staff availability. Reach out to your GatePass contact and we will adjust accordingly.

Yes. Our Loyalty Cashback programme rewards event planners who book multiple events - from NGN 20,000 cashback at 3 events to NGN 120,000 at 10 events, and special partnership pricing for 15+ events. We also offer referral rewards when you bring another planner to GatePass.

QR codes are sent to guests via email or WhatsApp - you choose the preference when you submit your guest list. Each code is personalised, encrypted, and tied to a single guest record. They can be displayed on a phone screen or printed.

QR codes are non-transferable by design. Each code is encrypted and linked to a specific guest record. If the same code is scanned twice, the second attempt is automatically blocked and flagged. This prevents code-sharing and ticket fraud.

Yes. Premium and Corporate package clients have access to a live dashboard showing real-time check-in numbers, entry timeline, VIP arrivals, and any access exceptions. This can be viewed on any phone or laptop and shared with your client if needed.

Your post-event report is delivered within 24 hours of your event closing. It includes total attendance, no-show count, entry timeline, peak crowd periods, VIP access log, and any duplicate scan attempts flagged during the event.